Online Courses:

• Fees once paid are non-refundable under normal circumstances.

• In rare cases (duplicate transaction, payment failure), refunds may be initiated within 7 working days.

Study Materials:

• Orders once shipped are not eligible for cancellation or refund.

• Damaged or incorrect items will be replaced if reported within 3 days of delivery.

Cancellation:

• Course cancellations can be considered only before course activation or content access.

Refund Requests:

• Email us at civilstap22@gmail.com with your order ID and reason for refund.